Our goal is to always ship your product in the safest manner possible. We have developed a relationship with multiple carriers, each of which specialize in specific kind of freight. For shipments under 50 lbs we usually use UPS or FedEx, and when shipments are over 50 lbs we use carriers such as Roadway Freight.
Shipping Methods
Most orders are shipped via prepaid truck freight. This method provides the fastest and safest mode of transport for our products. Smaller products are usually shipped via UPS or FedEx. We use a wide variety of carriers to provide affordable and on time service to our customers. Shipments are made to your curbside.
Shipping Time
Most orders are shipped out of the factory within 1-2 business days. However, due to a high demand on the Deluxe Standing Desk, orders may take 10-12 business days to ship out and take 1-5 days in transit depending where in the country the order is being shipped to. (See map above for details.)
Tracking
We will email your tracking information immediately upon shipping your order. If there is any delay in shipping your order, we will call or email you with a status report.
Shipping Insurance
We fully insure each and every order the entire way until it reaches your doorstep and your signature is obtained. This means that when your order is in transit, you should not worry about it at all. If you wish to have the order shipped to an address other than your billing address, the alternate shipping address must be on file with your credit card company. This policy helps protect you from potentially fraudulent charges on your credit card.
International Shipments
We will ship to Hawaii and Alaska. International shipping is available as well, although additional shipping fees will be charged depending on the location.
Saturday Delivery
If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on a Saturday. Please contact our consultants before you submit your order and we will arrange a Saturday delivery for you at an additional charge. Depending on how recently you submitted your order, we may be able to arrange a Saturday delivery. FedEx Saturday Service is subject to availability but is available in the majority of U.S. cities. Please contact our consultants to see if this service is available in your area.
Return Policy
We guarantee customer satisfaction on every item purchased from Zero Gravity Tables. If you are not completely satisfied, you may return the product within 30 days of the order being received, given that it is not damaged in the return process. If you have ordered more than two units, only one unit can be opened for evaluation. Opening additional products is considered an acceptance of the entire order.
All shipping on returns is paid for by the purchaser and there is a 30% restocking fee. Please note that custom orders are non-refundable. After the close of the 30-day return window, Zero Gravity Tables will not accept any returned products. If an item is received after the close of the 30-day return window, a Customer Service Agent will contact you in order to arrange for shipment of the returned item. Zero Gravity Tables is not responsible for the cost of re-shipment.
- Call Zero Gravity Tables Customer Support at 888-978-9199, option 2 to request an RMA number
- Please obtain an RMA form from Customer Support that you will need to include with your return shipment *Note: A credit will not be issued without an RMA number