- Fast Shipping, Delivery & Returns
Fast Shipping, Delivery & Returns
Our goal is to always ship your product in the safest manner possible. We have developed a relationship with multiple carriers, each of which specializes in specific kinds of freight. For shipments under 50 lbs we usually use UPS or FedEx; when shipments are over 50 lbs we use carriers e.g. Roadway Freight.
Most orders are shipped via prepaid truck freight. This method provides the fastest and safest mode of transport for our products. Smaller products usually ship via UPS or FedEx. We use a wide variety of carriers to provide timely affordable service to you, the customer. Shipments are made to your curbside.
Most orders are shipped out from our factory within 1-2 business days, and take 1-5 days in transit depending where in the country the order is being shipped to. (See map above for details.)
We will email your tracking information immediately upon shipping your order. If there is any delay in shipping your order, we will call or email you with a status report.
We fully insure each and every order the entire way until it reaches your doorstep and your signature is obtained. This means that when your order is in transit, you can remain free from worry. If you wish to have the order shipped to an address other than your billing address, the alternate shipping address must be on file with your credit care company. This policy helps protect you from potentially fraudulent charges on your credit card.
We will ship to Hawaii and Alaska, as well as internationally, for an additional shipping fee which varies depending on the location.
If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on Saturday. Please contact one of our Furniture Consultants before you submit your order and we will arrange a Saturday delivery for you at an additional charge. Depending on how recently you submitted your order, we may be able to arrange a Saturday delivery, as well. FedEx Saturday Service is subject availability but is available in the vast majority of U.S. cities. Please contact one of our Furniture Consultants to see if this service is available in your area.
We guarantee customer satisfaction on every item purchased from Zero Gravity Tables. If you are not completely satisfied, you may return the product within 30 days of the order being received, given that it is not damaged in the return process. If you have ordered a quality of greater than two units, only one unit may have been opened for evaluation. Opening of additional products is considered an acceptance of the entire order.
All shipping on returns is paid for by the purchaser and there is a 30% restocking fee. Please note that custom orders are non-refundable. After the close of the 30-day return window, Zero Gravity Tables will not accept any returned products. If an item is received after the close of the 30-day return window, a Customer Service Agent will contact you in order to arrange for shipment of the returned item. Zero Gravity Tables is not responsible for the cost of re-shipment.
- Call Zero Gravity Tables Customer Support at (424) 244-2127 to request an RMA number
- Please obtain an RMA form from Customer Support that you will need to include with your return shipment - Note: A credit will not be issued without an RMA number